Fuck these people – Asana Agung Putra Hotel Bali

Apologies, I now have working internet and will try to catch up on Kalimantan, Borneo, Indonesia as well as trips to see monkeys, apes and Komodo Dragons.  In the mean time, have a review I just left on TripAdvisor.

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I was traveling with a buddy I met in Flores and we decided to pick a place on Poppy and booked a room at Asana Agung.  I was disappointed to discover that the internet was essentially worthless as I had intended to upload some travel pictures.  The hotel uses open WiFi so there is no security, but they have a popup login window that can’t be closed.  The connection dropped every five minutes so I decided I would just upload my pictures when I got to a better hotel.
We met some people and decided to extend our stay.   I was not able to have an internet connection long enough to book on Agoda over their WiFi and went out and bought a SIM card and booked on my phone.  I got two email confirmations and immediately notified the hotel that this was a double booking.  They promised they would address it as soon as possible.
The front desk came up with one excuse after another and said they would have to talk with management to process the refund.  I pointed out the Lamborghini parked next to reception with the hotel chain name on it and stated that they must be here and that they would call.  They sent a confirmation email that they would give a refund as soon as possible.  The hotel manager, Putra Suyara promised he would refund the money within the hour as we checked out.  I got to Ubud to see the second email from Agoda, which evidences that he was flat out lying.
Bear in mind, this was a double booking caused by their horrific WiFI and that they did not suffer any loss of revenue as they were immediately notified.  I have had other hotels in Indonesia offer large apologies and cash refunds when they couldn’t process a credit card refund.  Not this place, they just lied and kept the money.
Additionally the pool chemistry is so unbalanced that it is unusable.
Avoid the place, they are not worthy of being in the hospitality business.

 

Warm greetings from Asana Agung Putra …

 

Thank you very much for your email,

For your booking for the ref # 57631454, would you please help to contact Agoda and process the cancellation directly as our policy we unable to cancel your booking at our system before we receive cancellation from Agoda.

 

Should you need any further assistance please do not hesitate to contact us.

Thank you.

 

 

Best regards,

 

Adi Saputra ( Mr )

Sales Executive

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Greetings from agoda.com!

With reference to your booking ID 57680421 as detailed below:

Hotel: Asana Agung Putra Hotel Bali
Room Type: Superior Queen Pool View
City/Country: Bali/Indonesia
Arrival: October 30, 2014
Departure: November 1, 2014

Please kindly note that Agoda has already contacted hotel Asana Agung Putra Bali regarding this issue. We have spoken to the hotel manager Mr.Putra, however, in this case the no-show charge for this booking must be applied and we cannot waive it as per our No-Show Policy.

Regards,
Agoda Customer Support Team

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