Malaysia Airlines

Malaysia Airlines has had enough trouble without inviting more, first MH370 disappeared in April,  MH17 was shot down during an injudicious fly over a region in conflict. They recently had the GPS go out during a flight, necessitating a return to the departure point.  There are reports of flights with just one or two passengers.

Well, I am in Miri, Malaysia and need to fly to  Gunung Mulu National Park.  I visited several online booking sites but ended up being directed to MASwings.com.my or MalaysiaAirlines.com.

MalaysiaAirlines.com requires an area code and a phone number.  They don’t ask for the country code.  It wants a three digit area code.  I have no idea how I am supposed to enter my Malay phone number, so I just typed in 600 for the area code as 60 is the country code and 0 is the first digit of the phone number.  At least MASwings asks for a country code with a pull down and a phone number.

However, neither site would process my credit card, although my bank was never contacted, they were having technical difficulties.

MalaysianAirlinesBadServiceRep
Can’t book online due to two broken sites that can’t process payments, meet with surly representative at airport. Malaysia Airlines, you are your own worst enemy.

I set off to the airport and entered the ticketing room and took a queue number, number 65.  When I noticed that the next man to walk up was holding ticket #70, I objected that the numbers were not being served in order. I was told that my number had been passed.  There is no overhead display and the woman was calling out numbers in Malay.  I got a new number, she took walkins without numbers while I sat there and waited.  I protested, she told me to wait until they called my number and then took another walkin.

Finally I booked a flight and took a taxi back to my hotel.  If Malaysia Airlines fails, it will of their own doing.

 

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